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Fire & Water - Cleanup & Restoration

SERVPRO of Whittier Lets Nothing Stand in the Way of Great Customer Service

3/30/2016 (Permalink)

Here at SERVPRO of Whittier we understand that customer service means more than simply smiling and being polite. It means understanding our customers, offering them the care they need, and having patience with them. After all, most of our customers have just suffered a hardship. With that, we also don’t let anything stand in the way of satisfying our customers. There is a way around every complication and it is our job to find it, like with our recent customer suffering with Alzheimer’s.

                We received a call from a homeowner in Corona who needed our help with a leak in her kitchen. Our technician Abraham Navrette was dispatched to the job in Corona to conduct one of our free inspections, and determine how much was affected by the water. Abraham quickly discovered that she had water damage to her cabinets. When Abraham had consulted with the customer, he realized communication might be a little complicated. In order to ensure that the customer was well informed of the required procedures, our technician found it easiest to identify and inform a second point of contact. Upon doing so, he was informed of the customer’s condition.  Due to the difficulty the customer experienced understanding the situation; Abraham continued to use the second point of contact. This allowed for smooth, efficient communication between both parties and a better understanding of our work for the customer.  He continued to keep them both updated until his work there was complete.  His ability to remain consistent and patient is what made it possible for our team to restore her kitchen in a timely manner, allowing her to get on with life as usual.  

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